Shipping policy

Shipping Policy

This Shipping Policy outlines the terms, procedures, and regulations governing the shipping and delivery of all products purchased from knockkit.com This policy applies to all customers, orders, and shipments processed by our company. By placing an order on our website or platform, you fully agree to and accept all the terms stated below.

1. Delivery Area and Service Zone
We currently provide delivery services to the following EU countries: USA, Canada, Mexico, UK, Germany, France, Italy, Spain, Ireland, Portugal, Netherlands, Poland, etc. Due to logistical limitations, local customs regulations, or delivery restrictions, some remote areas, overseas territories, and restricted areas may not be within the standard delivery area. We reserve the right to cancel or refuse shipments to any restricted or high-risk areas without prior notice and will provide a full refund for any unshipped orders in such cases.

2. Order Processing Time
All orders are processed and verified within 1–3 business days (excluding weekends, public holidays, and official company off-days) after successful payment confirmation. Order processing includes order verification, product quality inspection, packaging, and logistics arrangement.
Please note that orders placed on weekends or public holidays will be processed on the next available business day. We do not offer weekend or holiday shipping processing services under standard circumstances. During peak seasons, promotional events, or inventory shortages, order processing time may be extended moderately, and we will notify customers of relevant delays via email or platform message.

3. Shipping Time & Delivery Estimates
Standard shipping delivery time varies by destination:
- International Shipping: 7–20 business days after order shipment
All delivery times are estimated for reference only and are not guaranteed delivery dates. Actual delivery time may be affected by logistics transportation, customs clearance procedures, weather conditions, regional policy adjustments, and other uncontrollable factors. We are not responsible for any delays caused by third-party logistics providers or force majeure events.

4. Shipping Fees & Free Shipping Rules
Shipping fees are calculated based on the destination, product weight, package size, and shipping method, and will be clearly displayed on the checkout page before order payment.
Expedited shipping services are available at an additional cost, with relevant fees borne by customers. All shipping fees are non-refundable unless the order is canceled by our side due to our operational errors or inventory issues.

5. Delivery Method
We partner with LDGJ, a third-party logistics provider, for order delivery. We will select the most suitable delivery method based on the customer's shipping address and product characteristics. If a customer requests a specific logistics provider, please contact customer service in advance; additional service fees may apply.

6. Order Tracking
Once your order is shipped, we will send a shipping confirmation email containing the tracking number and logistics query link to your registered email address. You can track the real-time status of your package through the official logistics website or our order center. Tracking information may take 24–48 hours to update after shipment due to logistics system synchronization delays.

7. Customs, Duties & Taxes (International Orders)
For all international cross-border orders, customers are solely responsible for all applicable import duties, taxes, tariffs, and customs clearance fees imposed by the destination country or region. We do not cover any customs-related charges.
In accordance with international trade rules, the declared value of the package will be consistent with the actual order amount. We will not falsify customs declaration information. Any customs detention, return, or abandonment of the package caused by customer’s refusal to pay duties or non-compliance with local import regulations shall be borne by the customer, and no refund will be provided.

8. Undeliverable & Returned Shipments
If the package cannot be delivered successfully due to incorrect recipient address, invalid contact information, recipient refusal to sign for the package, long-term unclaimed package, or customer personal reasons, the package will be returned to our warehouse or abandoned by the logistics provider.
In such cases, the generated return shipping fee, handling fee, and logistics loss will be deducted from the refund amount. If you need re-delivery, you shall bear the additional shipping costs by yourself.

9. Lost or Damaged Shipments
Once the package is marked as "delivered" by the logistics system, it is deemed successfully de livered, and we will not be responsible for subsequent package loss or theft. Customers are advised to check the package status in a timely manner and arrange for signature confirmation.
If the package is confirmed lost or severely damaged during transportation before delivery, customers can contact our customer service within 48 hours after discovering the problem and provide relevant proof (tracking record, package photo, damage video). We will arrange a free reshipment or full refund after verification.

10. Order Modification & Cancellation After Shipment
Once the order has been shipped, no address modification, shipping method adjustment, or order cancellation requests can be accepted. If you need to return the goods after receiving the package, please refer to our Return & Refund Policy for relevant procedures.

11. Force Majeure
We shall not be liable for any failure or delay in shipment and delivery caused by force majeure events, including but not limited to natural disasters, extreme weather, war, epidemic control, government policy adjustment, logistics system paralysis, and other unforeseeable and uncontrollable circumstances. We will resume shipment and delivery services as soon as the situation is relieved.

12. Policy Updates
We reserve the right to update and revise this Shipping Policy at any time without prior individual notice. Any changes will take effect immediately after being posted on our official website. It is the customer’s responsibility to review this policy regularly before placing orders.

13. Contact Us
If you have any questions, doubts, or suggestions about our shipping rules, please contact our customer service team via:
Email: support@knockkit.com
Service Time: 9:00 – 18:00 (UTC+5), Monday to Friday